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Warranty and Maintenance

Speedgoat offers a range of support services to protect your investment including:

  • Hardware warranty for repair of defective hardware, including immediate loaner replacement in case of failures
  • Software maintenance to ensure your Speedgoat software is always up to date with the latest MathWorks releases
  • Full service package for best value and comprehensive coverage

Each Speedgoat real-time target machine includes hardware warranty as well as 12 months maintenance and technical support. Our solutions and service packages are designed to support you at every step of your projects. Contact us to discuss the different service packages and find out the one that best suit your needs. There is a wide range of service pacakages, maintenance and support options.

Warranty and Maintenance

Full Service Package

Benefit from our full service packages combining technical support, systems software maintenance, and hardware warranty at a very competitive price.

A full service package protects your investments by assuring full compatibility with future MathWorks software releases, providing access to latest features and advanced technical support, hardware warranty and the immediate receipt of loaner components in case anything breaks, to assure minimal downtime.

Full Service Packages are available for 3 and 5 year time periods. Select the package matching your application life cycle requirements, and save up to 8% compared with buying individual maintenance and warranty service packages.

A Full Service Package is the ideal complement for your system purchase and is our recommended choice.

Please contact us for further information.

The 3 year Full Service Package includes:

  • 3 years of Systems Software Maintenance and Technical Support
  • Level One Hardware Warranty

Hardware Warranty

Speedgoat takes the utmost care to extensively test all components, and follows strict quality control processes. Nevertheless, even the best piece of hardware can fail.

To protect your investment, delivery of each target machine and I/O module therefore includes two years of hardware warranty as standard. During this period defective hardware is repaired by Speedgoat at no charge. The repair service typically requires 2-6 weeks, depending on the component for which a repair is required.

Extended Warranty and Minimal Downtime Service

Are you working on:
  • projects with extended life cycles?
  • projects where only minimal downtimes are allowed?
  • multiple projects leveraging the same target machine?

Not a problem: Extended Level One and Level Two Hardware Warranty plans matching your life cycle requirements are available optionally, protecting your investment over an extended period of time, and including drop-in loaner replacement services in case anything breaks.

Warranty Plan Warranty Period Minimal Downtime Service* Warranty fee as % of product value
Base (included as standard) 2 years Not available
Level One Hardware Warranty (Option) 3 years Included 6%
Level Two Hardware Warranty (Option) 5 years Included 12%

Minimal Downtime Service

Level One and Level Two Hardware Warranty Options extend hardware warranty to three respectively five years. In addition, Speedgoat guarantees stock of all hardware components*, and immediately sends out replacement loaner hardware to you free of charge, in case of any technical failure of the hardware. While you are working with the loaner, your original hardware will be repaired by Speedgoat. After the standard repair service is completed, the loaner hardware is replaced with the original, repaired hardware.

* As some of our I/O modules are available in many different variations, Speedgoat does not stock all options. Replacement for a small subset of I/O modules (e.g. IO42X, IO67X, IO68X, IO9XX types) is not guaranteed.

Systems Software Maintenance and Technical Support

Delivery of each Real-time target machine, I/O module, and other hardware or software components include 12 months of Systems Software Maintenance and Technical Support as standard.

The Systems Software Maintenance and Support service includes:
  • Unlimited access to Speedgoat tools and drivers updates, adding support for new MathWorks software releases, and providing feature improvements
  • Full access to our competent and friendly professional technical support team by phone and e-mail
Speedgoat solutions are extensively tested with new MathWorks releases by the Simulink Real-Time and Speedgoat development teams, prior to release.

Renewing subscription to the Speedgoat Systems Software Maintenance and Support, and the MathWorks Software Maintenance Service in subsequent years guarantees continued access to latest product technologies. Reinstatement of the Maintenance Service fee is possible, but incurs back maintenance charges plus a reinstatement. Staying subscribed is the most cost-effective way to get the latest advances and all the support you want.

See the “Ordering Options” tab for subscription options.

Please contact us for further information.

Speedgoat driver library

FPGA driver blocks

Options and Pricing

Hardware warranty, systems software maintenance, and technical support service options:

Option

Systems Software Maintenance and Technical Support

Hardware Warranty

Pricing

 

Technical Support Systems Software Maintenance Warranty Minimal Downtime Service % of product value

Base (included as standard)

1 year

1 year

2 years

Not included

-

3 Years Full Service Package

3 years

3 years

3 years

3 years

10%

5 Years Full Service Package

5 years

5 years

5 years

5 years

20%

Level One Hardware Warranty

-

-

3 years

3 years

6%

Level Two Hardware Warranty

-

-

5 years

5 years

12%

3 Years Systems Software Maintenance and Support

3 years

3 years

-

-

7%

5 Years Systems Software Maintenance and Support

5 years

5 years

-

-

13%

Systems Software Maintenance and Support - 1 Year renewal

Renewal service for one additional year

Renewal service for one additional year

-

-

5%

Renewal

Subscriptions for Systems Software Maintenance and Support can of course be renewed. This assures continued access to latest Speedgoat Tools and Drivers compatible with future releases of MathWorks software, and technical support. Pricing is 5% of the product list price.

The Hardware Minimum Downtime Service can be renewed upon request. Hardware warranty cannot be renewed.

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